With its double-digit growth, outsourcing has established itself as a key industry in generating employment and contribution to GDP.
The Colombian Association of Contact Centers and BPO, an organization dedicated to the development of the BPO industry and customer services presents the 3rd Customer Experience Summit and the 14th Andean Congress of Contact Centers and CRM, from May 9 to 11, 2017.
The Andean CC and BPO Congress brings together the best service companies and suppliers of the latest technology and will be held on April 19 to the 21st.
A study carried out by Indian consultancy AON Hewitt, and contracted by Invest in Bogota and the District's Secretary of Economic Development has identified the advantages and challenges that information and communications technologies (IT) and outsourcing services -BPOs have in this city.
Bogota is becoming the Colombian (and Latin American) capital for the provision of BPO / BPM services.