Colombia’s Strategy for Shared Service Centers
SSCs are corporate entities that can be physically located separate from company headquarters. These entities manage some of the company’s tasks, such as general administration, accounting, information, supply, financial management, and human resources activities.
This matter will be a topic for discussion in the “Colombia Shared Service Centers Destination” forum to be held on April 23 during the First Customer Experience Summit and the 12th Contact Centers and CRM Conference, organized by the Colombian Association of Contact Centers and BPOs. The event will take place in the Cubo de Colsubsidio in Bogota. Approximately 60 national and international companies from different sectors will participate in the meeting, with the support of ProColombia and Invest in Bogota.
Juan Gabriel Pérez, the Executive Director of Invest in Bogota, explains how this sector is one of the largest in Bogota due to the city’s ability to generate employment and support business opportunities: “In the Colombian capital, the BPO industry has been consolidating itself for 18 years and has primarily focused on offering specialized services with an added value that requires highly refined processes and qualified employees due to their complexity.”
In addition, Pérez confirms that these specialized services (statistics, process control, reengineering, accounting, and finance) can be delivered in Bogota, given that more than 40 thousand individuals graduate every year with higher education degrees on topics related to administrative sciences (economy, business management, accounting, etc.) and approximately 20 thousand in engineering and other fields related to information technology (IT).
According to figures provided by the National Information System for Higher Education, coverage increased from 35.3% in 2009 to 45.5% in 2013, when 345,090 professional degrees were awarded: 35.5% were related to economics, administration, and similar fields; 22.7% to engineering, architecture, and similar fields; and 16.3% were for social and human sciences.
Besides the existing highly skilled workforce, the bilingual abilities of professionals have significantly increased. According to the fourth edition of the Language Learning Center’s report (EF), Colombia improved its English level by 5.53%, ranking Colombia 42nd among other countries.